Thanks Alia! This article was very interesting. I find it a good initiative from Trip Advisor to let customers leave reviews on airline companies. Airline companies and hotels are part of the same business, which is tourism, so I believe they should also be ranked. I find it fair enough that customers could make their booking decicions thanks to other customers comments. I agree with the importance of transparency. I believe Airline companies should take it as an opportunity to improve what needs to be improved, or changed.
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